My Mother Texted That I Was Locked Out, but By Morning I Had Made a Few Calls

talk to customers like they are people, not problems. I go home at the end of a long day tired in the good way, the way that comes from building rather than from absorbing someone else’s damage.

People ask me sometimes, when they hear a version of this story, whether I would do it again. Whether I would, in their words, go nuclear on my own family.

I continue reading …